Terms of Service

These terms are an agreement between Vage Digital Ventures (“NounDesk”, “we”) and the business that opens an account (“you”). By creating an account or using the service you accept them. If you are accepting on behalf of a company, you confirm you are authorised to do so.

What the service is

NounDesk is a hosted application for managing company-owned Android phones and tablets running Android 8 or newer, enrolled from a factory reset. It runs on Google’s Android Enterprise. It provides enrollment, security policies, app management through Google Play, remote actions, lost-device recovery, kiosk mode, groups and employees, alerts, reporting and an audit log.

What it is not

We would rather you know this before you pay us:

• It does not manage iPhone, iPad, Windows or macOS devices.
• It does not manage personal devices or Android work profiles.
• Some settings require Android 9 or Android 12; the application states which.
• It does not monitor calls, messages or browsing, and it does not report location outside lost mode.
• Command delivery depends on Google’s services and on the device connecting. We cannot guarantee that a device which is switched off, wiped or offline will receive a command.

Your account

You choose who has access and at what level through the four roles in the product. You are responsible for your administrators’ actions, for keeping credentials secure, and for telling us promptly if you believe an account has been compromised. Each administrator must have their own login.

Your responsibilities

By enrolling a device you confirm that:

• Your business owns the device, or you are otherwise entitled to manage it.
• You have told the people who use it that it is managed, and what that means, to the extent the law where you operate requires.
• You will use the service lawfully, and will not use it to monitor individuals in ways your local law prohibits.
• The Google account you connect is a business account you are authorised to use, and you accept Google’s terms for Android Enterprise and managed Google Play.

You must not attempt to access another customer’s data, probe or disrupt the service, resell it without our written agreement, or use it to manage devices you do not have the right to manage.

Fees and billing

• Pricing is per enrolled device per month, at the rates published on the pricing page.
• A 14-day free trial requires no payment method. Nothing is charged automatically when it ends; the account pauses until you choose a plan.
• Subscriptions are monthly and renew automatically until cancelled. Billing is handled by Stripe through a self-service portal where you can change plan, update payment details and download invoices.
• Prices exclude taxes, which are added where applicable.
• Cancel at any time. Cancellation takes effect at the end of the current billing period, and we do not refund part-months unless the law requires it.
• We may change prices with 30 days’ notice by email to account owners. A price change takes effect at your next renewal.

Your data

Your account data and the data from your managed devices are yours. We handle them as described in the privacy policy, and only to operate the service or as you instruct.

You can export your device inventory, open compliance issues and audit log as CSV at any time while your account is active. After termination we retain data for 90 days so you can recover or export it, then delete it.

Availability and support

Our availability commitment and support response targets are in the service level agreement. Email support is included on every plan.

When the agreement ends

Either of us may end this agreement: you by cancelling in the billing portal, us by giving 30 days’ notice, or either of us immediately if the other materially breaches these terms and does not fix it within 14 days of being told.

What happens to your devices matters, so it is stated plainly:

• We do not wipe your devices. Ending the agreement does not erase, lock or factory reset anything.
• Devices stop receiving new policies, apps and commands.
• Devices remain enrolled with Google as company-owned until you unenroll or factory reset them. Plan for that before you cancel.

Changes to the service

We add and improve features, and occasionally remove one. If we remove or materially reduce a feature you rely on, we will give account owners 30 days’ notice by email. Roadmap items described anywhere on this site are statements of intent, not commitments, and must not be relied on when deciding to buy.

Warranties

The service is provided “as is”. We do our best to describe it accurately and to say what it cannot do, but to the extent permitted by law we exclude implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted or error-free; the SLA sets out what we do commit to.

Limitation of liability

To the extent permitted by law, neither party is liable for indirect, incidental, special or consequential loss, or for lost profits, revenue, goodwill or data, however caused.

Our total liability under this agreement in any 12-month period is limited to the fees you paid us in the 12 months before the event giving rise to the claim.

Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud.

Indemnity

You will defend and indemnify us against claims arising from your use of the service in breach of these terms or of applicable law, including claims by people whose devices you manage.

General

These terms are the whole agreement between us on this subject. If a provision is unenforceable, the rest still applies. A failure to enforce a term is not a waiver of it. You may not assign this agreement without our consent; we may assign it to a successor in a merger or sale of the business.

These terms are governed by the laws of Karnataka, India, and the courts of Bengaluru, Karnataka have exclusive jurisdiction.

Contact

support@noundesk.com · 84, 80ft Road, Indira Nagar, Bengaluru, Karnataka, India