Remote support in NounDesk lets you help an employee with a company Android phone without being there. It works with your TeamViewer, AnyDesk or Splashtop account. NounDesk installs and links the vendor's app on the phone automatically, you turn remote support on or off per security policy, and one click on the device page opens the vendor's console. You need your own licence from that vendor, and the session runs in the vendor's app. NounDesk has no built-in remote control.
Connect the remote support tool you already pay for. NounDesk takes care of getting its app onto the right phones and linking it to your account.
Remote support is a setting in each security policy. Field crews who get stuck on a job can have it, while executives' phones never do.
Find the phone in NounDesk, click once and the vendor's console opens on that device. No hunting for which phone is which.
Remote support works with a vendor you choose, so there are two things to know before you start. Both are plain and there is nothing hidden.
A technician is standing in a customer's kitchen, and the job app won't sync because of one setting he can't find. Talking him through it over the phone takes twenty minutes. Driving out takes an hour. With remote support you open his phone from your desk and fix it with him in two.
Plenty of fixes don't need a live session at all. These remote actions run straight from NounDesk.
An employee forgot their PIN and is locked out.
One app is stuck and needs a fresh start.
The oldest fix there is, done from your desk.
For everything else, open the vendor's console and fix it together.
Remotely lock, reboot, erase, reset the password or clear app data on any company Android phone from your browser, with bulk actions and honest status.
Android security policies in plain English: pick a template, set screen lock, updates, camera, Wi-Fi and encryption, and preview changes before publishing.
Group company Android phones by team, site or customer with their own policy, assign them to employees, and choose what happens when someone leaves.
Yes, through your TeamViewer, AnyDesk or Splashtop account. NounDesk sets up the vendor's app on the phone and opens the vendor's console in one click. The session itself runs in the vendor's app, because NounDesk has no built-in remote control.
TeamViewer, AnyDesk and Splashtop. You pick the one your business already uses, and NounDesk installs and links its app on the phones where remote support is on.
Yes. NounDesk works with your account, so you need a licence from the vendor. NounDesk itself is $1.50 per device per month with every feature included, and the vendor licence is billed separately by the vendor.
No. NounDesk installs and links the vendor's app automatically on every phone whose security policy has remote support turned on.
Yes. It is a security policy setting, so you can turn it on for field crews and leave it off for executives. Phones follow whichever policy they are on.
Start a 14-day free trial, no card required. Or load a sample fleet in demo mode first.
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