Devices

Remote support

Setting up a remote support vendor and opening a session from a device

Who: Owner, Admin set it up. Requires a vendor account (TeamViewer, AnyDesk or Splashtop).

See an employee’s screen and help them without the trip. NounDesk installs and links your vendor’s app; the session runs in the vendor’s console.

  1. Go to Organization → Remote support and choose a Vendor.
  2. Paste the value from your vendor account, then select Set up remote support:
    • TeamViewer: the Assignment ID. Create an Android assignment in the TeamViewer Management Console.
    • AnyDesk: the License key from my.anydesk.com.
    • Splashtop: the Deploy code. In the Splashtop web console, go to Management → Deployment.
  3. Turn it on per policy: Security policies → Apps → Remote support: On. NounDesk installs the vendor’s app on those devices.
  4. To help someone, open their device. On the Overview tab, the Remote support card shows Ready once the app is installed. Select Open TeamViewer (or AnyDesk / Splashtop) and start the session there.
  • The employee may need to allow screen sharing the first time.
  • Your setup value is masked and only Owners and Admins can see or change it.
  • Changing or removing the vendor updates every policy that uses it.

Ten phones. Ten minutes. Protected.

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