Alert types

NounDesk checks your devices regularly and opens an alert when something needs a person’s attention. This page lists every alert type, what causes it and when it goes away by itself.

Who: all roles can view alerts. Acknowledging and resolving need Owner, Admin or Operator. Notification settings need Owner.

How alerts work

NounDesk checks for problems about every 15 minutes, and also when a device reports in.
One alert per problem. If the same problem is still there at the next check, NounDesk updates the existing alert instead of opening a new one.
Alerts close on their own when the problem goes away. They move to Resolved with the label Resolved automatically.
If you select Resolve while the problem is still there, the alert stays resolved. Once the problem clears, the next time it happens opens a new alert.
Acknowledge tells your team someone is on it. An acknowledged alert still closes on its own when the problem clears.

Each alert has a severity, shown as a label as well as a colour:

Severity	Meaning
Info	Worth knowing. No email is sent.
Warning	Something needs attention soon.
Critical	Act now: the device may be at risk.

Every alert type

Alert (as shown)	Category	Severity	Opens when	Closes on its own when
Device has been offline for time	Device	Warning	A managed device hasn’t checked in for longer than your offline setting (24 hours unless you change it).	The device checks in again.
Problem on device, or device needs attention	Compliance	Warning, or Critical if Google reports the device may be compromised	The device doesn’t meet its security policy, for example its screen lock is too weak.	The device meets its policy again.
Device is at risk	Security	Critical	Google Play Protect flags the device as at risk, usually a harmful app or an outdated system.	Google reports the device as secure again.
Device may be compromised	Security	Critical	Google reports signs of tampering, such as root access or an unlocked bootloader.	Google reports the device as secure again.
Device is in lost mode	Security	Info	You turn on lost mode.	You end lost mode.
Enrollment code for name expired without a device	Enrollment	Info	An enrollment code expired before any device used it.	Doesn’t close on its own: select Resolve once you’ve dealt with it and it stays closed. Generate a new code if you still want to enroll the device.
Erasing device	Commands	Warning	You erase a device and it hasn’t finished yet. The device is wiped the next time it’s online.	The erase completes.
Device was erased	Commands	Info	A device finished erasing.	24 hours after the erase.
Install problem on device	Apps	Warning	Google Play couldn’t install a required app, for example because storage is full or the app isn’t available in the device’s country.	The install succeeds or the app is no longer required.
Storage almost full on device	Device	Warning	The device has less than 10% or less than 1 GB of storage free.	Enough space is freed.
Blocked app app is installed on device	Apps	Warning	A device still has an app its policy blocks.	The app is removed, or the policy no longer blocks it.

Alerts only cover devices that are managed right now. Devices that are retired or still waiting to enroll don’t raise alerts.

Alerts also have a System category for anything that doesn’t fit the others. You can filter by it on the Alerts page.

Where “Fix issue” goes

Compliance and Security alerts open the device’s Security tab, which explains the problem and the fix. See Fix compliance issues.
Apps alerts open the device’s security policy, where the app rule lives.
Other device alerts open the device page.

Notification settings

At the bottom of the Alerts page, Notification settings controls alert emails.

Tick Send alert emails.
In Recipients, enter the email addresses to notify, separated by commas. Leave it empty to email the organization’s owners.
Under Treat a device as offline after, choose 4 hours, 12 hours, 24 hours, 2 days or 3 days. An offline alert opens when a device hasn’t checked in for this long, and closes on its own when it returns.
Select Save settings.

Only the Owner can change these settings. Other roles see Only the organization owner can change these.

Alert emails

NounDesk emails a short digest when new Warning or Critical alerts appear. Info alerts only show in the app.
One check sends one email, however many alerts it found. With a single alert, the subject is the alert’s title. With several, it reads like “[NounDesk] 3 new alerts for your company (1 critical)”.
Each email lists the alerts with their severity and description, and an Open alerts button.
You’re emailed once per alert, when it first opens. Updates to an open alert don’t send more email.

Tip: choose a longer offline time, such as 2 days, if some devices are switched off at weekends or between shifts. That avoids alerts for phones that are simply in a drawer.