Alerts and monitoring

NounDesk watches the fleet so you don't have to.

NounDesk alerts fire on rules you can tune: device offline beyond a threshold, non-compliant, security risk, lost mode, wipe started or completed, app install failed, storage almost full, blocked app installed, and enrollment code expired. Alerts are grouped into Security, Compliance, Device, Application, Command and Enrollment categories, can be acknowledged and resolved, resolve themselves when the problem clears, and are delivered as email digests to the people you choose plus an in-app bell.

Alerts written as sentencesapp.noundesk.comAlertsOffline for more than 24 hoursGalaxy A15 · Crew BOpenRequired app failed to installPixel 8a · Van 3 · JobberAcknowledgedStorage almost fullGalaxy Tab A9 · cleared automaticallyResolvedBlocked app installedMoto G Power · SpareOpen
Alerts & monitoring in NounDesk.

What raises an alert

The point of managing your phones is not to stare at a dashboard. Alerts fire on rules you can tune and leave you alone the rest of the time.

  • Device offline beyond your threshold, non-compliant, or carrying a security risk.
  • App install failed, storage almost full, or a blocked app appeared anyway.
  • Lost mode turned on or off, a wipe started or completed, or an enrollment code expired.

Categories, so the right person sees the right thing

Alerts belong to one of six categories, so the owner and whoever handles the job app do not have to wade through each other's noise.

  • Security, Compliance, Device, Application, Command and Enrollment.
  • Route each category to the people who can actually act on it.
  • Every alert is written as a sentence, never a code.

Acknowledge, resolve, or let it resolve itself

Open an alert, acknowledge it to show you are on it, and resolve it when it is fixed. Better still, most resolve themselves.

  • When the offline phone checks back in, the alert closes on its own.
  • The history shows how long each problem lasted, which is often the useful part.
  • Each rule can be disabled or have its threshold changed, so short gaps in coverage stay quiet.

Email digests and the in-app bell

Alerts reach you where you already are, without you having to remember to go and look.

  • Email digests go to the recipients you choose, per category.
  • The in-app bell shows recent alerts wherever you are in NounDesk.
  • Everything uses the same plain language as the dashboard.

The point of managing your phones is not to stare at a dashboard. It's to be told when something needs you, and left alone the rest of the time.

Alerts feed reports

Every alert becomes part of the history your reports draw on. The pattern you spot in a report often started as an alert you resolved three weeks ago.

  • Top issues

    The problems that come up most, ranked.

  • By policy

    Which security policy has the most trouble.

  • By group

    Which team or site needs attention.

The alert rules, one by one

Every rule can be tuned or turned off. Open one to see when it fires.

DeviceDevice offline

Fires when a device has not checked in for longer than your threshold, 24 hours by default. Resolves itself when the device reappears. Raise the threshold for sites with poor signal.

ComplianceNon-compliant

The device does not meet its policy, for example "Screen lock does not meet policy" or "Required app Jobber is missing". Written as a sentence, never a code.

SecuritySecurity risk

Play Protect turned off, storage not encrypted, or a security patch far older than the rest of the fleet.

SecurityLost mode turned on or off

So the owner always knows when a device is in lost mode and who changed it.

CommandWipe started and completed

Two alerts, because the gap between them is the answer to "did it actually happen?"

ApplicationApp install failed

A required app could not install, with the reason the device reported, most often not enough storage.

DeviceStorage almost full

Before apps start failing to update.

ApplicationBlocked app installed

An app you blocked appeared on a device anyway.

EnrollmentEnrollment code expired

A batch you planned did not finish before its code ran out.

Alerts & monitoring: questions answered

How do I get alerts?

By email digest to the recipients you choose, and in the bell icon inside NounDesk. You pick who receives which categories.

Will I be spammed when a phone loses signal for an hour?

No. The offline rule has a threshold you set, 24 hours by default. Short gaps in coverage do not raise alerts.

What is the difference between acknowledge and resolve?

Acknowledge means "I've seen it and I'm on it." Resolve means it is fixed. Many alerts resolve themselves when the device reports that the problem has cleared.

Can I turn individual rules off?

Yes. Each rule can be disabled or have its threshold changed.

Ten phones. Ten minutes. Protected.

Start a 14-day free trial, no card required. Or load a sample fleet in demo mode first.