Fix compliance issues

When a device doesn’t fully follow its security policy, it reports an issue. NounDesk turns each one into plain English with a What to do step. This page lists every issue it can show.

Who: all roles can see issues. Fixing them often means editing a policy (Owner or Admin) or asking the employee to do something on the device.

Compliance issues on a device

Where to find issues

Open the device and select the Security tab. The tab label shows how many issues are open.
The Compliance card lists each open issue with its title, an explanation, What to do, and when it was First seen and last confirmed.
Each issue has a badge:
- Resolving automatically: the device is still working on it, or it usually clears by itself. Check back later.
- Action needed: it won’t clear until someone fixes the cause.
Select N resolved issues to see past issues and when each one cleared.

How issues clear

NounDesk checks issues again every time the device reports in. When the device stops reporting an issue, NounDesk marks it resolved at once. You don’t need to close issues yourself. If the device reports the same problem again later, it appears as a new open issue.

The device’s compliance badge follows its open issues:

Needs attention: at least one issue is stopping the device from following its policy.
Attention: only issues that are waiting on the device or the employee (an app installing, a setting being applied, a blocked app being removed, or an employee action).
Compliant: no open issues.

See Device status.

App install problems

In these, the explanation ends with the app’s package name in brackets.

Title	Explanation	What to do	Badge
App is installing	The device is downloading and installing the app.	No action needed. Check back in a few minutes.	Resolving automatically
App not found on Google Play	Google Play could not find an app with this package name.	Check the package name in the policy and correct it.	Action needed
App not approved for your organization	The app has not been approved in managed Google Play for your organization.	Approve the app in the Apps section, then re-apply the policy.	Action needed
App permissions need approval	The app requested new permissions that have not been accepted.	Review and accept the app’s permissions, then re-apply the policy.	Action needed
App not available in this country	Google Play does not offer this app in the device’s country.	Choose a different app or contact the app developer.	Action needed
No app licenses left	All purchased licenses for this app are in use.	Buy more licenses in managed Google Play or remove the app from another device.	Action needed
Device not fully enrolled	The device has not finished enrolling, so apps cannot be installed yet.	Finish setup on the device or enroll it again.	Resolving automatically
Managed Google Play account problem	The managed account on the device is no longer valid.	Erase and re-enroll the device.	Action needed
App install waiting for a better connection	The device’s network connection was too unreliable to download the app.	Connect the device to Wi-Fi. The install will retry automatically.	Resolving automatically
Not enough storage for the app	The device does not have enough free space to install the app.	Free up space on the device (remove photos, videos or unused apps).	Action needed
App not compatible with this device	Google Play reports the app does not support this device model or Android version.	Choose a compatible app or exclude this device from the requirement.	Action needed
App could not be installed	The device could not install the app.	Check the app in the policy and make sure the device is online.	Action needed

Required and blocked apps

The app is replaced by the app’s package name.

Title	Explanation	What to do	Badge
Required app not installed yet	The app is required by the policy but is not on the device yet.	No action needed. The device installs it automatically when online.	Resolving automatically
Required app is out of date	The app is older than the minimum version your policy requires.	The device updates it automatically when connected to Wi-Fi. Ask the employee to open Google Play if it does not.	Resolving automatically
Required app not compatible	The app is not compatible with this device.	Choose a compatible app or remove the requirement for this device.	Action needed
Blocked app is installed	The app is blocked by policy but is still on the device.	The device removes it automatically. If it stays, ask the employee to uninstall it.	Resolving automatically
App signature does not match	The app on the device is signed differently than the version your policy expects.	Remove the app from the device and let it reinstall from Google Play.	Action needed

Policy settings

Setting is replaced by the setting’s name, for example “screen lock”, “camera” or “system updates”.

Title	Explanation	What to do	Badge
Needs a newer Android version	The setting setting requires a newer Android version than this device has.	Update the device’s Android version if available, or relax this setting for older devices.	Action needed
Not available for this device type	The setting setting only works on company-owned, fully managed devices.	Re-enroll the device as company-owned, or remove this setting.	Action needed
Device does not support this setting	This device model cannot apply the setting setting.	No fix is available on this device. Consider a different setting or device.	Action needed
Setting not supported on this device	The device’s management app does not support the setting setting.	Update Android Device Policy on the device, or remove this setting.	Action needed
Policy value not accepted	The device rejected the value for setting.	Edit the policy and choose a different value for this setting.	Action needed
Applying policy…	The setting setting is being applied on the device.	No action needed. This clears once the device confirms.	Resolving automatically
Feature not enabled for your account	Google has not enabled the setting feature for this service.	Contact support. This is a platform configuration issue, not a device problem.	Action needed
Issue with setting	The device reported that this policy setting is not applied.	Re-apply the policy. If the issue persists, contact support with this device’s details.	Action needed

Things the employee needs to do

Title	Explanation	What to do	Badge
Screen lock does not meet policy	The employee’s current PIN or password is weaker than your policy requires.	Ask the employee to set a PIN that meets the requirement; the device will prompt them.	Action needed
Screen lock password expired	The policy requires a new password and the employee has not set one yet.	Ask the employee to change their PIN or password when prompted.	Action needed
Employee needs to unlock the device	The device must be unlocked once before the new screen lock rules take effect.	Ask the employee to unlock the device with their PIN or password.	Resolving automatically
Employee must remove a Wi-Fi network	A saved Wi-Fi network conflicts with the managed network settings.	Ask the employee to forget the conflicting Wi-Fi network in Settings.	Action needed
Employee action needed	The setting setting needs the employee to do something on the device.	Ask the employee to follow the prompt shown on the device.	Action needed

Tips

“Re-apply the policy” means publishing it again or moving the device onto it: see Security policies and the device’s Policy tab.

If an issue marked Resolving automatically stays open, check Last seen. Issues only clear when the device reports in.

Several devices with the same app problem? Check App compliance on the Apps page.